Quality guarantee
Not satisfied? Then retake the course for free
We are confident in our trainers and our approach. If you do not get from a course what you expected, you take it again at no cost to you.
How the guarantee works
Three steps, no small print.
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Let us know
Fill in the evaluation form you receive after the course, or email info@learnit.nl. Do this within two weeks of your last day of the course.
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We will contact you
We want to know what could have been better, so that it goes well next time. For you, and for those who come after you.
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You retake the course, free of charge
Choose a new date for the same course within twelve months. You pay nothing: no course fee, no room, no lunch.
The guarantee applies to scheduled courses with open registration, both classroom-based and online. For an in-company course, we agree with you in advance what happens if the result is disappointing.
More certainty
What else you can expect from us, before, during and after the course.
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Free cancellation up to four weeks before the start
No reason needed. Each start date shows the last day on which you can do this. Cancellation conditions
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Maximum of eight participants
This gives the trainer time for your questions and your examples from practice.
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Every low score goes to the management
If a participant gives a score below 7 for anything, the management sees it the same day, along with everything the participant wrote.
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Trainers with a public score
After every course you rate the trainer. That score appears on their profile on the website, so that you can see in advance who will be teaching you.
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Refresh your knowledge later at cost price
Were you satisfied, but would you like to do the course again after some time? Then you retake the same course and only pay for the room and lunch.
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A dedicated contact person
Not sure which course suits you, or is something not going well? Our training advisers are on hand to help, before and after the course.
NRTO quality mark
Learnit Training holds the NRTO quality mark, the quality mark for private training providers. An independent auditor checks, among other things, whether the information provided in advance is accurate, how good our trainers are, how we evaluate and how we handle complaints. This is repeated periodically; it is not a one-off stamp of approval.
We are a member of the NRTO, the trade association for private training providers, and we comply with the NRTO code of conduct. If you are unhappy with something and we cannot resolve it together, our complaints procedure, with an independent third party via the NRTO as the final step, whose ruling we abide by.